Customer Services at Genesee Health System

 Customer Services is here to help you when: 

  • You are dissatisfied with your mental health services.
  • You need help with service choices or changing providers.
  • You are looking for information about the GHS Network.
  • You want help locating information about places to get help.
  • You are interested in participating in life skills groups and trainings that are both informative and fun.
  • You need accurate information about GHS services provided in a professional, friendly manner. 
    WE CARE ABOUT YOUR OPINIONS! WITHOUT YOU, WE WOULDN’T BE HERE!
We also:
  • Provide presentations to local organizations, distributes information throughout Genesee County, and participates in health fairs in the community.
  • Provide follow-up surveys, evaluations, and provide a suggestion box in our lobby.
  • Always provide accurate information in a professional and friendly manner.
  • And we have friendly, knowledgeable staff.

Consumer Educational Groups

 TitleDescription
A NEW Groups Calendar for November 2021a calendar of groups and events going on in Customer Services for the month of November
A NEW Groups Calendar for October 2021A calendar for groups and events going on in Customer Services for the month of October
Anger ManagementFind out how to handle life's curve balls.
Building Your ConfidenceLearn how to feel good about yourself, no matter what others tell you.
Coffee and ConversationLearn more about the services GHS has to offer.
Consumer Groups BrochureAn overview of all of the groups offered through Customer Services.
Consumer Groups Listing FlyerA flyer with brief descriptions of Customer Services groups
Consumer RecruitmentLearn how to share your ideas with GHS policy makers!
Employment EducationGet tips on how to find and keep a job.
Entitlement EducationLearn about the services you may qualify for.
Independent LivingLearn what it takes to live on your own and manage your household.
Mystery ShopperHelp us check the quality of GHS services.
Newsletter GroupWrite about what's been going on and share your stories!
Stop Smoking GroupThinking about quitting? We'll help you stop!
Sign up for a Group!
If you see a group or training that you're interested in attending, please call us or sign up below!

How to Contact Us

Customer Services Department
420 W. Fifth Avenue - First Floor
Flint, Michigan 48503
 
If you need immediate assistance after hours for a crisis, please call our

Crisis Line: (810) 257-3740, toll free (877) 346-3648 or tty (810) 232-6310.

If this is an emergency, contact 911.

Open 8 a.m. to 5 p.m. Monday to Friday 

Telephone: (810) 257-3705
Toll Free: (866) 211-5455
TTY Line: (810) 257-1346

What's New at GHS Customer Services

The holidays are fast approaching and we’ll celebrate Thanksgiving this month!  Check out the groups and trainings that Genesee Health System Customer Services offers.  GHS groups and trainings are now available to consumers virtually via Zoom.  Here is a link that provides more information about what is being offered:  GHS Groups  If you wish to participate, contact us to sign up. You will need the Zoom app.  It is free and you can download it here.  If you need help with downloading the app, contact GHS Customer Services.  Also, remember, the pandemic has not ended.  Continue to take precautions to stay safe.  Vaccines are now widely available.  If you are interested in getting a vaccine, check State of Michigan Coronavirus Vaccine Information.  Please seek information . and direction regarding COVID-19 from the CDC and from https://www.michigan.gov/Coronavirus. Continue self-care for your physical, emotional, and mental health.  Genesee Health System offers an array of services and resources.  GHS Customer Services will be available to answer questions about services that GHS provides, and to make referrals to resources in the community every weekday from 8am to 5pm.  Customer Services can be contacted at 810-257-3705.  The crisis line is available 24 hours a day, 7 days a week by calling 810-257-3740.

Links

Movie Group: Up-Coming Movies
 

Handbooks
To access the handbook of services & entitlements from Region 10, click here.
To download a copy of the GHS supplement to the handbook, click here.
To download a copy of the Recipient Rights Handbook, click here.

 

Family Support Subsidy

The State of Michigan has a program to help families who care for their severely disabled children at home. The Family Support Subsidy is available to families with a child under 18 years of age who is in a special education program through their local school district or the Genesee Intermediate School District; school programs must meet state requirements.  The child must meet criteria for specific categories including: cognitive impairment with development at a rate of 4.5 or more standard deviations below the mean, severe multiple impairment or autism. The family must have a Michigan taxable income below $60,000 and the child must be living in the home. 

If they remain eligible and renew annually, a qualified family would receive $229.31 per month. This money can be utilized any way the family feels it will best meet their needs, including purchase of additional therapies, special equipment, special food, paper diapers, transportation costs, in-home specialized care, respite care, family counseling, support groups, general household expenses, family recreation, and home remodeling to provide for the special needs of the child. 

If you know of a family that might qualify for the Family Support Subsidy, please have them call the Family Support Subsidy line at (810) 496-5107 to request that an informational brochure and application packet be sent to the family and to ask any additional questions they may have.