Customer Services at Genesee Health System

 Customer Services is here to help you when: 

  • You are dissatisfied with your mental health services.
  • You need help with service choices or changing providers.
  • You are looking for information about the GHS Network.
  • You want help locating information about places to get help.
  • You are interested in participating in life skills groups and trainings that are both informative and fun.
  • You need accurate information about GHS services provided in a professional, friendly manner. 
We also:
  • Provide presentations to local organizations, distributes information throughout Genesee County, and participates in health fairs in the community.
  • Provide follow-up surveys, evaluations, and provide a suggestion box in our lobby.
  • Always provide accurate information in a professional and friendly manner.
  • And we have friendly, knowledgeable staff.

Consumer Educational Groups

A NEW Groups Calendar for April 2021A calendar for groups and events going on in Customer Services for the month of April
A NEW Groups Calendar for March 2021a calendar of groups and events going on in Customer Services for the month of March
Anger ManagementFind out how to handle life's curve balls.
Building Your ConfidenceLearn how to feel good about yourself, no matter what others tell you.
Coffee and ConversationLearn more about the services GHS has to offer.
Consumer Groups BrochureAn overview of all of the groups offered through Customer Services.
Consumer Groups Listing FlyerA flyer with brief descriptions of Customer Services groups
Consumer RecruitmentLearn how to share your ideas with GHS policy makers!
Employment EducationGet tips on how to find and keep a job.
Entitlement EducationLearn about the services you may qualify for.
Independent LivingLearn what it takes to live on your own and manage your household.
Mystery ShopperHelp us check the quality of GHS services.
Newsletter GroupWrite about what's been going on and share your stories!
Stop Smoking GroupThinking about quitting? We'll help you stop!

What's New at GHS Customer Services

Spring is here and that is no April fool’s joke!  Genesee Health System Customer Services offers a host of groups and trainings to help our consumers improve their lives.  GHS groups and trainings are now available to consumers virtually via Zoom.  Here is a link that provides helpful information about what is being offered:  GHS Groups  If you wish to participate, contact us to sign up.  You will need the Zoom app.  It is free and you can download it here.  If you need assistance with downloading the app, contact GHS Customer Services.  Also, remember, we are still in the midst of a pandemic.  Do not let your guard down.  Everyone should continue to take precautions to stay safe.  If you are interested in getting a vaccine, check for resources.  Please seek information and direction regarding COVID-19 from the CDC.  Wash your hands for a minimum of 20 seconds (hum the happy birthday song twice!) and practice social distancing.  Continue self-care for your physical, emotional, and mental health.  Genesee Health System will be there for you with an array of services and resources.  GHS Customer Services will be available to answer questions every weekday from 8am to 5pm about the services that GHS is providing at this time and to make referrals to other resources in the community.  GHS will be closed on Good Friday, April 2, 2021.  Customer Services can be contacted at 810-257-3705.  The crisis line is also available 24 hours a day, 7 days a week by calling 810-257-3740.

How to Contact Us

Customer Services Department
420 W. Fifth Avenue - First Floor
Flint, Michigan 48503
If you need immediate assistance after hours for a crisis, please call our

Crisis Line: (810) 257-3740, toll free (877) 346-3648 or tty (810) 232-6310.

If this is an emergency, contact 911.

Open 8 a.m. to 5 p.m. Monday to Friday 

Telephone: (810) 257-3705
Toll Free: (866) 211-5455
TTY Line: (810) 257-1346
Sign up for a Group!
If you see a group or training that you're interested in attending, please call us or sign up below!


Movie Group: Up-Coming Movies

To access the handbook of services & entitlements from Region 10, click here.
To download a copy of the GHS supplement to the handbook, click here.
To download a copy of the Recipient Rights Handbook, click here.