Network Performance

The Genesee Health System's Community Mental Health Service Provider monitors individual providers and the network as a whole in a number of ways to ensure that the services provided to the individuals we serve are delivered effectively, efficiently, and in accordance with the standards prescribed by regulatory, governing, and accrediting bodies.

This webpage will provide you with a snapshot of our network performance as well as GHS CMHSP performance data from the Michigan Department of Health and Human Services.

Performance Indicators:
Performance indicators are a way of measuring how well we are helping the people we serve by meeting standards of care like timeliness; by reducing problems like hospitalizaiton; or by helping people improve their lives in other ways.
 TitleDescription
MMBPIS 4th Quarter FY 18Performance Indicator System
MDHHS (MDCH) Site Review:
The Michigan Department of Health and Human Services conducts site reviews of the PIHPs and their provider networks to measure compliance with state and federal standards. MDHHS also contracts with the Health Services Advisory Group (HSAG) to perform external quality reviews which aggregate and analyze specific elements of service data related to the Balanced Budget Act of 1997. The following documents provide a snapshot of some of those review results.
Network Report Card:

Our Network Report Card, published as part of GHS's Annual Report, is a way to summarize all of the information about providers. Each provider receives a score from 0 to 100 on the following categories:

  • Clinical quality
  • Organizational / regulatory compliance
  • Timely access
  • Clinical outcomes
  • Satisfaction

Annual Reports
 
Stakeholder Survey:
We also welcome feedback from stakeholders - people and organizations to whom services and outcomes matter – on a continual basis. This helps managers to know and understand community perceptions and needs, and tailor network development activities accordingly.
Consumer Satisfaction:
We value feedback from the individuals that we serve. We measure consumer satisfaction and use survey results like the ones published below to identify what we are doing well and what we need to improve.