What's New at GHS Customer Services

Although it may not seem like it December is now here; which means all the big Holidays are swiftly approaching.  During this month Customer Service will still be providing some classes and trainings to educate our consumers.  Classes and trainings provide important useful information and skills for living.  Groups offered include Building Your Confidence, Independent Living, Stop Smoking, Movie Day, Coffee & Conversation, and Anger Management.   Also, we will be offering some portal sign up classes for consumer's that have Medicaid and are seen by the GHS medicaiton clinic.  Check the December calendar on the GenHS.org website under the Customer Service link for dates and times of classes and trainings or pick up a calendar at GHS in the main lobby.   For the month of December Customer Services will be showing the movie Deck the Halls it will be screened on December 8th at 2 PM for Movie Group.  Refreshments will be provided.   Consumers and case managers at GHS and within the provider network can call 810-257-3705 to sign up for groups.

Customer Services at Genesee Health System

 Customer Services is here to assist you when: 

  • You are dissatisfied with your mental health services.
  • You need help with service choices or changing providers.
  • You are looking for information about the GHS Network.
  • You want help locating information about places to get help.
  • You are interested in participating in life skills groups and trainings that are both informative and fun.
  • You need accurate information about GHS services provided in a professional, friendly manner. 
    WE CARE ABOUT YOUR OPINIONS! WITHOUT YOU, WE WOULDN’T BE HERE!
Customer Services:

 

  • Does presentations to local organizations, distributes information throughout Genesee County, and participates in health fairs in the community.
  • Does follow-up surveys, evaluations, and provides a suggestion box in our lobby.
  • Always provides accurate information in a professional and friendly manner.
  • Has friendly, knowledgeable staff.

 

Sign up for a Group!
If you see a group or training that you're interested in attending, please call us or sign up below!
How to Contact Us
Customer Services Department
420 W. Fifth Avenue - First Floor
Flint, Michigan 48503
 
If you need immediate assistance after hours for a crisis, please call our

Crisis Line: (810) 257-3740, toll free (877) 346-3648 or tty (810) 232-6310.

If this is an emergency, contact 911.

Open 8 a.m. to 5 p.m. Monday to Friday 

Telephone: (810) 257-3705
Toll Free: (866) 211-5455
TTY Line: (810) 257-1346
 
To access the handbook of services & entitlements from Region 10, click here.
To download a copy of the GHS supplement to the handbook, click here.
To download a copy of the Recipient Rights Handbook, click here.
Consumer Educational Groups
 TitleDescription
A NEW Groups Calendar for December 2017A calendar for groups and events going on in Customer Services for the month of December
A NEW Groups Calendar for November 2017a calendar of groups and events going on in Customer Services for the month of November
Anger ManagementFind out how to handle life's curve balls.
Building Your ConfidenceLearn how to feel good about yourself, no matter what others tell you.
Coffee and ConversationLearn more about the services GHS has to offer.
Consumer Groups BrochureAn overview of all of the groups offered through Customer Services.
Consumer Groups Listing FlyerA flyer with brief descriptions of Customer Services groups
Consumer RecruitmentLearn how to share your ideas with GHS policy makers!
Employment EducationGet tips on how to find and keep a job.
Entitlement EducationLearn about the services you may qualify for.
Independent LivingLearn what it takes to live on your own and manage your household.
Mystery ShopperHelp us check the quality of GHS services.
Newsletter GroupWrite about what's been going on and share your stories!
Stop Smoking GroupThinking about quitting? We'll help you stop!
Movie Group: Up-coming Movies

MOVIES FOR 2017.  Come join us! 

Want to see a movie?  Customer Services show a different movie once a month.  Showings are on the 2nd Friday of each month from 2-4 pm.  Refreshments provided for FREE! Here is a list of upcoming movies.

 

December:  Deck the Halls

Parents need to know that kids may actually be the only ones interested in seeing this predictable, mean-spirited, slapstick-heavy Christmas movie. It's filled with sexual innuendo, bad behavior, and grown-ups acting like kids (worse than kids, actually). With so many other, better options out there, don't bother.

Common Sense Media says:  Makes us miss those Home Alone days...  Age 9+

 

January:  Rogue One:  A Star Wars Story

Parents need to know that Rogue One: A Star Wars Story is set just before the events of Star Wars: Episode IV: A New Hope, focusing on the rebel spies who managed to steal the plans for the original Death Star. Although the Star Wars franchise is popular with fans of all ages, this installment gets quite violent (somewhat more so than 2015's A Force Awakens), with scenes that make painfully clear the sacrifices and casualties necessary in a war against tyrannical evil. There's a high body count, as well as violence that's both large-scale (even the Death Star's early, limited attacks cause mass destruction) and up close and personal. On the other hand, the cast is very diverse, and there are many admirable role models, particularly brave, tough, capable Jyn Erso (Felicity Jones). And the movie's story repeatedly demonstrates the importance of trust, friendship, courage, teamwork, loyalty, and doing the right thing

Common Sense Media says:  Epic but violent adventure offers diversity, role models.  Age 11+

 

February:  Star Wars Episode 1:  The Phantom Menace

Parents need to know that The Phantom Menace is a prequel to the classic sci-fi action trilogy and has a few scary and surprisingly violent moments, although there's no explicit gore. Viewers see the deaths of at least two major characters on screen, one of whom is sliced in half by a laser sword. The movie's climax cuts together a sword duel, two separate ground invasions, and a space sequence, all of which feature frequent lasers, explosions, and the deaths of minor characters and creatures. A key moment in the film involves the lead character, a boy of about 8, leaving his mother forever. The film's chief villain is a menacing, silent figure with a frightening appearance. The humor and plotting are aimed at children, but very young kids may not be ready for the movie's darker moments. Widely considered to be the weakest of the films in this franchise, the film will likely entertain children with its straightforward story and imaginative design; though it may also confuse those who've already seen the original films and aren't yet old enough to understand the concept of a prequel. Note: The 3-D version of the movie renders some scenes (like the pod race) more exciting and others (like lightsaber battles) more intense.

Common Sense Media says: Kid-centric but violent prequel lacks originals' energy.  Age 8+

 

March:  Star Wars Episode 2:  Attack of the Clones

Parents need to know that Attack of the Clones is the second prequel in the epic Star Wars saga; it isn't the most intense of the series, but there are still moments of striking violence (including a beheading and an amputation) and a few very emotional moments. The death of a major character's mother on screen is a particularly dark and disturbing sequence that may upset children. Kids able to handle the stronger moments will especially enjoy several exciting and imaginative sequences, from a white-knuckle chase in a flying car to battles against surreal space monsters. One of the film's central plotlines is a blossoming romance between two of the lead characters. Though their interactions are relatively tame, there's some mild flirting and a few substantial kisses.

Common Sense Media says: Great action, intense mood, but romance may bore kids.  Age 9+

 

April:  Star Wars Episode 3:  Revenge of the Sith

Parents need to know that Revenge of the Sith is the third and final film in the Star Wars prequel trilogy and contains a few moments of graphic violence, as well as the transformation of a beloved character from good to bad. The movie chronicles the fall of Anakin Skywalker and his transformation into Darth Vader. The plot and characters grapple with some complicated moral issues and occasionally embrace shades of grey. In a sequence of surprising detail for a Star Wars film, viewers see Anakin burn in a pit of lava, with his skin turning into cinders. We recommend extreme caution and consideration when deciding whether younger children can handle viewing something that's this emotionally and graphically violent.

Common Sense Media says: Anakin moves to the dark side in moody, graphic sequel.  Age 12+

 

May:  Star Wars Episode 4:  A New Hope

Parents need to know that Star Wars: Episode IV: A New Hope is a classic 1977 sci-fi action blockbuster that may be more frightening than you recall. The central villain, Darth Vader, creates a menacing presence and engages in several acts of violence (threatening, choking). Another central character dies, though he just seems to disappear, and several minor characters die or are injured, though the images are brief or non-graphic. There are also a few instances of mild language, specifically "damn" and "hell," plus plenty of insults. Some families may take issue with the film's spiritual philosophies built around "the Force" as the central tenet of existence in the universe. For kids of the right age, this movie is an unforgettable ride through a vast galaxy of imaginative concepts and characters. Of the films in the Star Wars series, this one offers the best and mildest balance of drama and action for younger viewers.

Common Sense Media says: Sci-fi action classic perfect for sharing with kids.  Age 7+

 

June:  Star Wars Episode 5:  The Empire Strikes Back

Parents need to know that The Empire Strikes Back is an atmospheric sci-fi classic that features some intense moments of dark emotional content, along with a few very jarring scenes that are not so much violent as they are psychologically jarring. Sequences such as an encounter with the villain in a cave, a character being placed into a deep-freeze chamber, and the final sword battle are all dark, scary, and packed with emotional weight. The film ends with a well-known moment of extreme violence, emotional turmoil, and parental abandonment that will have a powerful impact on young viewers. The romantic content is significantly increased from the first movie in the series, although it still remains at a flirtatious level with just a few moments of relatively tame kissing. This is the movie where the series gains most of its emotional and thematic depth, and while it's a rousing adventure told superbly, it's among the darkest and most intense of the films.

Common Sense Media says: The best of the original series, but the most intense, too.  Age 8+