Customer Services at Genesee Health System

 Customer Services is here to help you when: 

  • You are dissatisfied with your mental health services.
  • You need help with service choices or changing providers.
  • You are looking for information about the GHS Network.
  • You want help locating information about places to get help.
  • You are interested in participating in life skills groups and trainings that are both informative and fun.
  • You need accurate information about GHS services provided in a professional, friendly manner. 
    WE CARE ABOUT YOUR OPINIONS! WITHOUT YOU, WE WOULDN’T BE HERE!
We also:
  • Provide presentations to local organizations, distributes information throughout Genesee County, and participates in health fairs in the community.
  • Provide follow-up surveys, evaluations, and provide a suggestion box in our lobby.
  • Always provide accurate information in a professional and friendly manner.
  • And we have friendly, knowledgeable staff.

Consumer Educational Groups

 TitleDescription
A NEW Groups Calendar for November 2018a calendar of groups and events going on in Customer Services for the month of November
A NEW Groups Calendar for October 2018A calendar for groups and events going on in Customer Services for the month of October
Anger ManagementFind out how to handle life's curve balls.
Building Your ConfidenceLearn how to feel good about yourself, no matter what others tell you.
Coffee and ConversationLearn more about the services GHS has to offer.
Consumer Groups BrochureAn overview of all of the groups offered through Customer Services.
Consumer Groups Listing FlyerA flyer with brief descriptions of Customer Services groups
Consumer RecruitmentLearn how to share your ideas with GHS policy makers!
Employment EducationGet tips on how to find and keep a job.
Entitlement EducationLearn about the services you may qualify for.
Independent LivingLearn what it takes to live on your own and manage your household.
Mystery ShopperHelp us check the quality of GHS services.
Newsletter GroupWrite about what's been going on and share your stories!
Stop Smoking GroupThinking about quitting? We'll help you stop!

What's New at GHS Customer Services

The month of July is here and we are half way through the year.  The month of July also starts the art contest for GHS consumers; so if you have artistic abilites get that artwork in before August 31st. Art contest forms can be found throughout the main building.  Also, for the month of July Customer Service will continue to provide classes and trainings to educate our consumers. Groups offered include Building Your Confidence, Independent Living, Stop Smoking, Movie Day, Coffee & Conversation, and Anger Management. Check the July calendar on the GenHS.org website under the Customer Service link for dates and times of classes and trainings or pick up a calendar at GHS in the main lobby. Consumers and case managers at GHS and within the provider network can call 810-257-3705 to sign up for groups.

How to Contact Us

Customer Services Department
420 W. Fifth Avenue - First Floor
Flint, Michigan 48503
 
If you need immediate assistance after hours for a crisis, please call our

Crisis Line: (810) 257-3740, toll free (877) 346-3648 or tty (810) 232-6310.

If this is an emergency, contact 911.

Open 8 a.m. to 5 p.m. Monday to Friday 

Telephone: (810) 257-3705
Toll Free: (866) 211-5455
TTY Line: (810) 257-1346
Sign up for a Group!
If you see a group or training that you're interested in attending, please call us or sign up below!

Links

Movie Group: Up-Coming Movies
 

Handbooks
To access the handbook of services & entitlements from Region 10, click here.
To download a copy of the GHS supplement to the handbook, click here.
To download a copy of the Recipient Rights Handbook, click here.