Customer Services at Genesee Health System

 Customer Services is here to help you when: 

  • You are dissatisfied with your mental health services.
  • You need help with service choices or changing providers.
  • You are looking for information about the GHS Network.
  • You want help locating information about places to get help.
  • You are interested in participating in life skills groups and trainings that are both informative and fun.
  • You need accurate information about GHS services provided in a professional, friendly manner. 
    WE CARE ABOUT YOUR OPINIONS! WITHOUT YOU, WE WOULDN’T BE HERE!
We also:
  • Provide presentations to local organizations, distributes information throughout Genesee County, and participates in health fairs in the community.
  • Provide follow-up surveys, evaluations, and provide a suggestion box in our lobby.
  • Always provide accurate information in a professional and friendly manner.
  • And we have friendly, knowledgeable staff.

Consumer Educational Groups

 TitleDescription
A NEW Groups Calendar for April 2019A calendar for groups and events going on in Customer Services for the month of April
A NEW Groups Calendar for March 2019a calendar of groups and events going on in Customer Services for the month of March
Anger ManagementFind out how to handle life's curve balls.
Building Your ConfidenceLearn how to feel good about yourself, no matter what others tell you.
Coffee and ConversationLearn more about the services GHS has to offer.
Consumer Groups BrochureAn overview of all of the groups offered through Customer Services.
Consumer Groups Listing FlyerA flyer with brief descriptions of Customer Services groups
Consumer RecruitmentLearn how to share your ideas with GHS policy makers!
Employment EducationGet tips on how to find and keep a job.
Entitlement EducationLearn about the services you may qualify for.
Independent LivingLearn what it takes to live on your own and manage your household.
Mystery ShopperHelp us check the quality of GHS services.
Newsletter GroupWrite about what's been going on and share your stories!
Stop Smoking GroupThinking about quitting? We'll help you stop!

What's New at GHS Customer Services

During the month of February, we celebrate the achievements and contributions of Black Americans during Black History Month.  Here are some Black History links to check out fascinating facts:   https://nmaahc.si.edu/explore/stories, https://www.nps.gov/aahistory/, https://www.history.com/topics/black-history/black-history-facts   On Friday February 8th, the Movie Group will feature the movie E.T.  Come join us in the Customer Services department for a great time.  Experience the full movie experience complete with hot buttery popcorn! GHS offers other classes and trainings.   Learn how to build your confidence with our Build Your Confidence group.  Learn Money management and other important life skills with our Independent Living Group.  The Stop Smoking Group will help you quit.   The Anger Management group and the Coffee and Conversation group round out our trainings for this month.  Consult the online calendar for dates and times.  Consumers and case managers within the provider network can call 810-257-3705 to sign up for groups.

How to Contact Us

Customer Services Department
420 W. Fifth Avenue - First Floor
Flint, Michigan 48503
 
If you need immediate assistance after hours for a crisis, please call our

Crisis Line: (810) 257-3740, toll free (877) 346-3648 or tty (810) 232-6310.

If this is an emergency, contact 911.

Open 8 a.m. to 5 p.m. Monday to Friday 

Telephone: (810) 257-3705
Toll Free: (866) 211-5455
TTY Line: (810) 257-1346
Sign up for a Group!
If you see a group or training that you're interested in attending, please call us or sign up below!

Links

Movie Group: Up-Coming Movies
 

Handbooks
To access the handbook of services & entitlements from Region 10, click here.
To download a copy of the GHS supplement to the handbook, click here.
To download a copy of the Recipient Rights Handbook, click here.