Frequently Asked Questions About Services

 

Q1. What happens in an emergency?

Answer:

If there is an emergency and an individual needs to be evaluated for hospitalization, call Genesee Health System Crisis Services at (810) 257-3740, or TTY (810) 232-6310.

CALL 911 IMMEDIATELY IF SOMEONE IS IN DANGER OF HURTING HIM OR HERSELF OR ANOTHER PERSON.

 

Q2. Where do we go for the screening? What is the intake process?

Answer:

Most non-emergency mental health and substance use screenings are completed by phone by calling GHS Access Center staff. Children may be scheduled by calling our Access Center for a telephone appointment. For more information, call (810) 257-3742, toll free (877) 346-3648, or TTY (810) 232-6310. 

Callers will be asked the nature of the problem, type of insurance, and other basic information.  Plan to have available your:

  • Medical insurance card (if you have one)

  • Social Security number

  • List of medications or medicine bottles

  • Guardianship or court papers (if any)

    A screening for mental health or substance abuse services can take approximately an hour to determine what services are required and to make the necessary referrals.

 

Q3. Does someone need insurance?

Answer:

No, Genesee Health System's network of mental health and substance abuse treatment providers may provide services and supports following a coverage determination by the GHS Access Center. A coverage determination will identify a person’s eligibility for publicly funded services and supports. If it is determined that a person is eligible to receive services, GHS will establish an ability to pay based on the individual’s income and number of dependents. For a coverage determination, please call the Access Center Monday through Friday from 8AM to 5PM at (810) 257-3742, toll free at (877) 346-3648, or TTY at (810) 232-6310.

 

Q4. How long does it take to receive services?

Answer:

We are able to provide phone screening for adults Monday through Friday between 8:00 a.m. and 5:00 p.m. Children's assessments are generally scheduled during the same time business hours. If treatment is recommended, appointments for service are available within 14 days.  If there is an emergency or crisis, an assessment and treatment are available immediately.

 

Q5. Is an appointment required?

Answer:

No, we provide phone screenings for adults, Monday—Friday, 8AM—5PM. Walk-in services are available for those without a telephone. Children may be scheduled for intake via the telephone by calling our Access Center. For all emergencies, call Crisis Services at (810) 257-3740, toll free at (877) 346-3648, or TTY at (810) 232-6310.

CALL 911 IMMEDIATELY IF SOMEONE IS IN DANGER OF HURTING HIM OR HERSELF OR ANOTHER PERSON.